All orders are accepted subject to the following Terms & Conditions and subject to availability. If you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire. Prop The Question reserves the right to change these Terms & Conditions at any time.
Venue Dressing and Set up of props Cost | Dependent upon clients individual requirements. To be confirmed with clients following the initial consultation.
Hire Only Props | Props will be delivered and unloaded to the venue and collected at the pre agreed date,time and place.Please note this is a drop off service only. Set up and layout is the hirers responsibility. Should you require ” props to be unpacked and set up ” or ” venue dressing “, we offer this as a separate service.Please get in touch for a quote. All props must be ready for return collection, the following day, unless otherwise previously agreed and packed in original boxes and wrapping, otherwise we reserve the right to charge for time taken and any materials to do this. This will be taken from the security deposit.
Item Hire | You are welcome to collect some of our props (non fragile) – This is free of charge, with £75 minimum spend applied. This must be pre-arranged.
Delivery | This can be arranged for orders over £75.00 to locations in and around Stoke on Trent and Staffordshire . Delivery within 10 miles from our base, currently in Newcastle under Lyme is free, and costs of 45p per mile apply after this, for orders further afield. Delivery charges count as drop off to venue, and return to base and collection from venue and return journey to our base.(Return props need to be packed in original packaging/ boxes/bubblewrap and ready for collection all together, unless part of venue dressing package ) Parking charges, if applicable may apply.If there are stairs or access issues please advise prior.
Booking Fee & Cancellation | To secure a booking, a non refundable fee of 50% of the total hire price must be paid at the time of booking. The remaining balance must be paid at any point before 30 days prior to the hire date. This will include a Returnable security deposit. When booking is made within 30 days of the hire date, the full hire price must be paid at time of confirmation.
We currently accept payment via bank transfer,cheque and/or cash. Unfortunately, we cannot take card payments.
Should you wish to cancel your order, you may do so in writing at any time. If cancellation is made then you will lose the amount paid up to that point – therefore if you choose to cancel within 30 days of your event, then the full amount will be payable. However if you choose to cancel earlier than 30 days before your event, you will only forfeit the 50% booking fee, and will not be required to pay the remaining balance.
Loss or Damage of Goods | Although all items remain the property of Prop The Question, whilst in possession of our items you are wholly responsible for them. As the Hirer, you accept full responsibility for the security and safe use of all items hired until collection by PTQ, or return to PTQ. Please make prior arrangements with a member of your party, to have props brought indoors in the event of rainy /incremental weather.It is the hirers responsibility to ensure the props are kept in a secure room/location in the venue following your event until collected by P.T.Q.Please confirm this with your venue.
Garden Games | Please appoint a member of your party to ensure games are brought indoors in poor weather so to avoid damage and cost to yourself.It is the hirers responsibility to ensure children are responsibly supervised when using the games.
An inventory of items will be supplied with your order – we will check items against this on collection. Please be aware that many of our items are vintage, and not brand new so naturally they may have some flaws and imperfections such as slight rust damage, flaws,lumps and bumps consistent with age, wear and tear.We feel this only enhances their beauty.
You are liable to cover the replacement costs of any items lost or damaged during your hire period. This includes any packaging / boxes / crates in which items are delivered.Items lost will be charged at 5 times the hire cost. Monies from security deposit will be used for any repairable props. Alongside your hire cost, you will be required to pay a returnable security deposit. The amount of the security deposit will be advised at time of confirmation of order and will be payable with final balance. On safe return of all items this deposit will be fully refunded to you via agreed method. Any replacement costs incurred will be deducted from this deposit. In the event that the deposit does not sufficiently cover the cost to replace/repair damaged /missing items, a supplementary invoice will be issued.Items lost will be charged at 5 times the hire cost.